PRIVACY and REFUND POLICY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available throughout our Web site. By visiting our site, you are accepting the practices described in this Privacy Notice.
The Information We Collect:
This notice applies to all information collected or submitted on the Horses24 website. The types of personal information that may be collected at these pages are:
Full Name Mailing Address Email Address Phone Number Fax Number Credit/Debit Card Information Information About the Animal, Item, or Service for Sale or Rent.
What About IP Addresses?
Your computer uses IP addresses every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the Web pages you request) can be sent to you. Our Web servers may be configured to automatically collect IP addresses in their logs. We also may recored your IP address if you sign up for an account, make a transaction, or create an ad.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser. Besides using the information as described above, we may utilize cookies to control the flow of the registration processes by maintaining the state of your online transactions, and control browsing and searching on the site.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
The Way We Use Information:
Except as otherwise described in this Privacy Notice, we use the information you provide about yourself when placing an ad only to complete that ad. We do not share this information with outside parties except to the extent necessary to complete that ad.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties except as required to complete an ad.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical and electronic procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by sending an email to email@example.com with your phone number and specific request. We will call you back at the number provided to discuss your request. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Transferring Your Information
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use a reasonable efforts to try to require that the transferee use personal information provided through this website in a manner that is consistent with this Privacy Notice.
Horses24 REFUND POLICY
Horses24 will follow this policy with respect to any refund request:
1. Horses24 cannot provide a refund for any reason other than a duplicate (or overlapping) charge for an ad. For example, we cannot provide a refund if you change your mind about the Ad, or its content or enhancements, or if you have made mistakes in submitting the Ad, or if you have not received any inquiries or offers to purchase the item through Horses24, or if the item has already been sold through other means. We also cannot provide a refund if you have made mistakes in the content of the Ad (you can review your ad before purchasing and edit it afterward). In any case where it is determined by Horses24 that Horses24 has made a mistake, we will of course make appropriate corrections to the Ad.
2. If you made mistakes in submitting an Ad directly with Horses24, you are able to edit the ad through our online editing tools. If you wish to change to a less expensive Ad, however, Horses24 cannot provide any refund or credit.
3. Your credit card will show a charge to Horses24. Please do not contact your credit card company and file a "chargeback" for the purpose of receiving a refund for an ad you have placed. Because our website is continually being updated to enhance features, correct a bug, or otherwise, please contact us if you should have a question about the charge by Horses24 on your credit card statement.
Scams and Fraudulent Transactions
If you plan to use the Internet to rent, buy or sell, you have to be aware of some of the dangers. You need to make sure that you use common sense, do good research on potential buyers and have a good line of communication. Dealing locally, where you can see the other party face-to-face, is always best. There are a few things to look out for as shown below.
- Inability or refusal to meet face-to-face before consumating transaction - Seller might ask only for the shipping fee. This looks like a great deal, but most times you'll send the fee and never see the animal or item.
- Use Common Sense - If a potential buyer seems too good to be true, isn't worried about shipping costs or the price of an animal or item, that can be a warning sign. Don't fall in love with a buyer just because they are willing to pay top dollar. Offering more than the asking price is also a common scam tactic.
- Watch for International Buyers - Buyers wanting to purchase items or animals from international locations (not locally) are usually not actually interested in the item. Shipping anything is expensive.
- Watch for International Sellers - Sellers wanting to send you their item or animal from international locations (not locally) are usually not going to send the item. Shipping anything is expensive. They will notify you that the item has shipped (even though you didn't purchase it). Sometimes their price will be very, very low, so you can't refuse. You'll then be asked to pay their shipping company (a fraud) with your good money. They never ship the item or animal, and you are out the money.
- Study the information in the ad - Be suspicious if there is a trailer ad listed in the horse or tack section. Or, if there is an email address in the description of the ad, or on a picture. Also check the city and make sure that it is actually in the state shown for the listing (and check the zip code to see if it matches the state/locale). Another tip-off to a scam could be the picture in the ad. If it is in Phoenix but shows trees/vegetation from the eastern US, be suspicious. Lastly, if the price is very low, and its too good to be true, it probably is!
- eBay - Sellers wanting you to send money to eBay is a big red flag. EBay doesn't handle transactions for items that are sold on other websites. So if you are asked to send eBay money to purchase something from our site, please report it to us and don't send the money!
- Phishing Scam - Be aware of receiving an email or text message asking you to provide your account login information by going to a website or emailing it. We'll never ask you to provide your information for any reason. Sometimes these phishing requests can seem legitimate (like to reactivate your account). Please don't provide login information to anyone.
- Western Union or Money Gram Payments - Nothing against Western Union, but its just not prudent to use this service when bying something online. If you visit the Western Union website, it clearly states that Western Union is *NOT* to be used for sending money to people you don't know:
The Western Union Money Transfer service is a great way to send money to people you know and trust. If you need to send money to someone you don't know well, you may be putting yourself at risk for fraud. Because we care about consumers, Western Union urges you to protect yourself from fraud by considering the following:
- Never send money to a stranger using a money transfer service.
- Beware of deals or opportunities that seem too good to be true.
- Don't use money transfer services to pay for things like online auction purchases.
- Never send money to pay for taxes or fees on foreign lottery winnings.
- Never send a money transfer, in the name of a friend or relative, with the intention of changing the name to someone you have not met personally.
- Never send a money transfer, in the name of a friend or relative, in order to delay payment of the transaction to someone you have not met personally.
If you think you've been a victim of fraud, please contact us by filling out a ticket in our Support area.
In this scam the seller tells the buyer to send the money via Western Union, the seller then asks for the Western Union MTCN # or the money transfer number (this is basically a number that gives the scammer access to the money). Once the scammer has the MTCN or money transfer number, he/she can pick up the money at any Western Union worldwide and disappear. The buyer has paid, but the item that was paid for will never be sent.
- Google Checkout - We've received reports of person(s) using fake Google Checkout papers and/or website to accept payments. This is typically used for a trailer "sale", but could be for anything. Please be aware of this scam, and check out more details about how to prevent being scammed on Google Checkout's Security Center
- Generic First Contact E-mail - Many scammers will send out lots of e-mails to various sellers trying to find one that might be a potential target. When they do this, they often write a form e-mail that could apply to any ad. An example might say something like: "I saw your [item] for sale online and am very interested. Please contact me." Communication that could apply to anything for sale during the first contact can be a tipoff to a scam.
- 809 Area Code - There have been phone scams related to this area code. Be cautious if you are contacted by someone and asked to call a number with an 809 area code.
- Cashiers Check Payments - Buyers not willing to pay in cash may be scamming you with fraudulent cashiers checks or money orders. If you receive a check/money order that looks real, remember that computers can print almost anything these days.
- Pressure Tactics - If a buyer seems in a rush or wants to speed up a transaction / shipping, be careful. They may just be interested in scamming you before you realize that the transaction is fraudulent.
- Financial Information - You should never give out your financial information. Asking for bank account info in order to wire funds or other personal information is a sign of a scam.
First contact via phone - You are much better off with a buyer if they contact you via phone on the first contact. Online and e-mail solicitations are easy to do, but phone calls are not an efficient means of communication for scammers.